Employee Relations Specialist

We’re here for the first step, the next step, and the big step.You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are. We are looking for an Employee Relations Specialist to support our corporate function and drive standardisation and excellence across the business in all key areas of Employee Relations, contributing to process development with innovative training solutions that deliver ROI. Our intention is to support and influence the employee experience and business performance by helping create a management team that has the right skills to lead and support their people.Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!You will be accountable for:Owning and managing an end-to-end case load covering all employee relationships topics such as Disciplinary, Grievance, Capability appeals and absence usually c40 case at any one time.Providing regular progress reports to key stakeholders and producing regular case load reports as part of our wider HR dashboard.Managing multiple cases against SLA’s and prioritising these based on risk.Coaching line managers in managing formal meetings and attending as note taker and support where required.Seeking proactive opportunities to improve line manager capability in dealing with ER issues with the freedom to create and implement interventions that are specific and relevant to various corporate business areas.Providing mediation where identified as a solution/outcome to managing conflictProviding accurate information on policy, procedure, company T&Cs on high level cases with a sound understanding of key dates and processes within the wider HR functionContributing to all ACAS queries and ET1 claims by providing accurate data, actions and outcomes of each case. Working closely with the ER Manager and Legal to proactively manage all potential claims.Proactively keep yourself up to date with changes in employment law and best practice and make recommendations for policy/ process improvementsTo be successful in this role you will require the following…CIPD qualification, or working towardsExperience of ER caseload managementStrong Microsoft office experience with the ability to use Excel to analyse information and Word to provide well written letters and documentsExperience of facilitating conflict resolution (mediation)Experience of coaching managersKnowledge of employment Law, policy changes and the impact on the businessExperience of working in a unionised environmentAbility to develop and present all ER training modules, ability to adapt communication style to suit specific audience groups.Ability to spot risk and advise and prioritise accordinglyAbility to evaluate training methods and identify needsAbility to set realistic deadlines and facilitate others adhering to themWhy Work Here? We’re constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here’s some of what we currently offer: Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern – if you’d like to work full-time, or part-time, just let us know! 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.Bonus Scheme; an annual bonus that can earn up to 15% if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts from our clients We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days.