.. delay your application. Role & Responsibilities: Lead & manage the Hire & Sales Desk team (Customer Services) Develop professional relationships with .. all times Check availability of equipment internally Processing of Hire & Sales orders Contract administration support Produce Management Information .. read more
Company Description
Ischebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. Our operations span the UK, Middle East, and Australia, supported by Ischebeck GmbH. Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, offering innovative solutions sourced globally. We provide cutting-edge construction solutions for projects in various disciplines.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Role Description
This is a full-time on-site role as a Team Leader for Customer Services/Hire and Sales Desk located in Burton Upon Trent. As a Team Leader, you will oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow. Your responsibilities will include managing customer inquiries, coordinating hiring and sales processes, and providing leadership to drive team performance and customer satisfaction.
- Provide hands on leadership and management of the Customer Service / Hire & Sales Desk team
- Lead and manage a team of Customer Service Co-ordinators
- Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail and high levels of customer satisfaction at all times
- Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
- Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Produce Management Information to support business objectives
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
To ensure that all work is executed in line with Company policies and procedures
Qualifications
- Proven experience in a leadership or supervisory role within a customer service environment
- Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department.
- Strong communication, interpersonal, and problem-solving skills
- Ability to strategise, prioritise, problem solve and manage multiple tasks effectively
- Commercial Awareness
- Proficiency in Microsoft Office Suite and CRM software
Your Rewards
Competitive benchmarked basic salary
10% pension
PMI
25 days holiday (Increase with service)
Non contractual Bonus scheme
Retail discounts
Inclusive and vibrant work culture
Plus many more flexible benefits tailored to your needs
If you feel you have the right experience then please apply today!