Customer Service Advisor

Customer Service Advisor

PAYE Rate :£10.10 p/h

Location :Corby

Hours :8:30am - 5pm

The Role : As a customer service advisor, you will be responsible for, but not limited to, the below:

• Ensure best practice in Customer Service processes and adherence, internal processes, customer liaison and administration in accordance with group policies and procedures.
• Ensure all Customer Services processes are documented and always up to date for training and audit purposes
• Building relationships with customers as well as internal departments and colleagues.
• Follow documented processes, and highlighting to the Customer Service Supervisor if a change of process is required to add efficiencies to the process.
• Assist with the training of new members to the Customer Service Team.
• Approach all new and changes to the current processes & procedures with a positive attitude.
• Ensuring that the computer systems/portals are updated.

What kind of person are we looking for?

• Strong attention to detail
• Good handwriting
• Ability to prioritise and multi-task
• Self-driven but can also work as part of a wider team
• Able to work to deadlines
• Confident phone skills
• Customer Service Skills
• Excel and Office experience essential