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We are looking for a Customer Service & Technical Support team-member to join Airbus Defence & Space on our Secure Communications team in Corsham, Wiltshire.
This role is in Secure Communications for the Cyber Security Project; an exciting and varied area of the business that supports the project and customer from delivery to live service.
The Operations team is the single point of contact for technical conference bridge calls, which are arranged to resolve major incidents. You will fill a service support role for the Network Operations Centre to providing technical assistance and instructional documentation to the customer and orchestrate the day to day support and maintenance of the system.
Your Tasks & Accountabilities
- Manage interface and communications with all customers
- Provide technical expertise, single point of contact for queries and support
- Resolve complex faults and issues
- Analyze impact and approve changes to product/system/network
- Interface control to linked product/system/networks
- Publish internal & external reports about activity & performances evaluation
- Oversee upgrade and patch management and configuration
- Local Store Maintenance and Hardware Repair Assessment (Workstations, hard disks and other configuration. CMOS/ backup battery life monitoring and replacement)
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Desired Skills & Experience
- Strong Technical competence in Server Technologies and Networking
- Experience with Cisco Routers, Cisco Switches, Network Server Applications, Gateways and Firewalls
- Strong skills in interpreting, producing and tracking technical documentation
- Ability to communicate effectively written and verbally with stakeholders and customers at all levels
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
What Airbus Can Offer You:
- A competitive salary with annual profit share
- An ever growing list of company benefits including enhanced pay for maternity, paternity, adoption and shared parental leave
- Very strong, very real career development options across our transnational, market leading company
Please let us know if you need us to make any reasonable adjustments for the selection process - you can share this with the Recruitment Business Partner who gets in touch if you are invited to interview. Examples of this may include (but is not exclusive to) accessible facilities; auxiliary aids; room layout etc. Any information disclosed will be treated in the strictest confidence.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company : AIRBUS Defence and Space Limited
Contract Type : Permanent Contract / CDI / Unbefristet / Contrato indefinido
Experience Level : Professional / Expérimenté(e) / Professionell / Profesional
Job Family : Customer Eng.&Technical Support&Services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.