Case Manager

  • Bolton
  • Davies Group
Join Our Dynamic Team at Davies! Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family: Valued and Supported:You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.️Perks Galore!:Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it! Time Off: Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered. Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.Here’s what your day will look like: Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer. Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home.How We Measure Success: SLA Performance: You’ll ace it.️ Phone Audit: Your phone skills? A+ Lifecycle Metrics: You’ll own them.️‍️ Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: You’re the MVP.Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal CharmReady to make an impact? Apply now and let’s create something extraordinary together!  Our values:Dynamic: We adapt swiftly to change, always looking ahead.Innovative: Solution-focused, with an entrepreneurial mindset.Succeed together: We succeed together, valuing diverse perspectives.Connected: United under one mission, making a difference.We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.