Service Manager

Job summary Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service? Would you like to be part of a professional team delivering high quality abortion care supported by a comprehensive training package? BPAS are looking for a Service Manager (we call them Treatment Unit Manager's here!) to lead our reproductive health services in our Nottingham Cluster.It doesnt matter if you have a commercial, corporate, or clinical background, you will be able to use your leadership and managements skills to ensure BPAS services are delivered effectively.The role:You will be responsible for ensuring the provision of a responsive termination of pregnancy service that is high quality and client-focused by motivating, engaging, and managing clinical and non-clinical staff effectively.You will actively manage capacity by utilising your team of clinical and non-clinical staff and ensure appointment templates are aligned to facilitate this. You will also work to ensure the services provided at our Nottingham Cluster, including a surgical termination service maintain high standards of client care in line with BPAS policies and procedures.As the service manager you will also maintain positive relationships with our external stakeholders including local commissioners and the Care Quality Commission (CQC) ensuring the unit is managed in line with regulatory requirements. Main duties of the job Ensure the delivery of a client-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive. About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.Working with us:Alongside a supportive and friendly working environment, BPAS has generous benefits: Life assurance cover at 3 times salary 34 days annual leave per year A defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks. Job description Job responsibilities About YouAs an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently.With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations.You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills.You will also bring;Previous managerial experience managing people and financial resources.Experience in a healthcare setting although highly desirable is not essentialKnowledge of relevant legislation, the regulatory framework, along with reproductive health issues.Experience of working with regulatory bodies, CQC and knowledge of Health and SafetyHND or Degree, DMS or other post-graduate management qualificationA full job description and further information can be downloaded from the right hand side of this page.Location: Nottingham ClusterNottinghamWest StaplefordMedical Centre, Church Street, Stapleford, Nottingham, NG9 8DBNottinghamCity Boots Store,First Floor, Victoria Centre, 11-19 Lower Parliament Street, NG1 3QSSalary:£42,073 - £50,871 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit.Working Pattern: 36 Hours per week | Flexible during business hours Monday to Friday.Interested so far? Don't delay, apply today!This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.The Small Print: All applicants must be pro-choice.If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification Qualifications Essential A Level standard of education or NVQ3 or equivalent Desirable HND or Degree, DMS or other post-graduate management qualification Experience Essential Previous managerial experience, managing people, setting targets & objectives for your team, Managing financial resources including annual budgets and monitor and control expenditure in line with agreed budgets in order to maximise contribution. Experience of working with regulatory bodies, CQC and knowledge of Health and Safety Able to demonstrate excellent problem solving, time management, negotiation, and leadership skills. Desirable Experience of working in a healthcare setting and knowledge of relevant legislation, the regulatory framework, along with reproductive health issues. General Essential Do you support a woman's right to choose abortion? Are you a friend or family member of a current BPAS employee? If Yes, Please provide details. Desirable Do you wish to add any further information/summary to your application?