JOB TITLE :Concierge Assistant

JOB REFERENCE :CA 11/23

REPORTING TO :Reception Manager.

HOURS : Full Time, based on 4/5 days out of 7 including weekends. Typical shift pattern 11am-5pm but may include morning or evening shifts.

LOCATION : Galgorm (Ballymena).

SALARY :Starting Salary 10.92, Payscale up to £12.92 per hour.

About the role : As Concierge Assistant your role is to support to Reception and Concierge teams in the efficient storage and delivery of guest luggage and amenities.

We are looking for someone with a proactive, flexible approach to work who will be focused on working as part of a team and delivering outstanding customer service, every time.

The Position : The main responsibilities for this position include but are not limited to;

- Storage and delivery of guest luggage.

- Setting up refreshment stations at Hotel Reception desks.

- Responding to requests for assistance via our internal system HotSOS.

- Assisting our Concierge and Reception teams in the delivery of excellent customer service.

The Person : Applicants must : - Display a flexible work approach and be willing to work in a fast-paced, active environment.

- Have a keen interest in delivering exceptional customer service.

- Have strong interpersonal and communication skills.

- Hold adequate IT skills & preferably previous experience using service software.

- Have strong teamwork skills.

- Have the ability to prioritise their time and the importance of various tasks.

Desirable;

- Hold a full clean driving license.

- Have previously worked in a customer service role.

- Have previous experience in the hospitality sector.

Perks of the job!!

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYER.

Salary : £10.92-£12.92 per hour

Benefits :

Canteen
Company events
Discounted or free food
Employee discount
Employee mentoring programme
Free parking
On-site gym
On-site parking
Private medical insurance
Referral programme

Schedule:

Monday to Friday
Weekend availability

Work Location: In person

Reference ID: CA 11/23

Apply now

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