Customer Service Engineer

Responsibilities:* Communicating with & responding to customers about technical service incidents, events and requests. * Analysing and diagnosing errors and faults * Proactively drive incidents through to resolution * Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management * Technically delivery of change requests into live services * Collaborating with Product Management team on continuous product improvement based on customer feedback * Site acceptance testingYour skills & experience should include:* First and/or second line support in an enterprise / Cloud based environment * Telecommunications systems experience (telephony/ Radio integration) * ITIL processes in support environment * Incident management and resolution * Microsoft operating platforms, including Microsoft cloud-based services. * Microsoft SQL Server deployment and management * WAN/LAN hardware, configuration and management. * Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally. ITIL processes in support environment * Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu)Technologies: MS Server //, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, Azure Cloud, AWS cloud and ESXI/HyperV/VirtualisationHardware: Cisco switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN , Cisco LAN/WAN