Data Management Associate

Title: Data Management Associate Requisition Id: 35552 Job Function: Finance Career Area: Corporate Jobs Posting Location: Sale, Manchester About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose:Our company is currently looking for an analytical professional who thrives on the chance to decipher & cleanse data through multiple systems. As the Data Management Associate, you will oversee and improve various initiatives relating to the data management of our customer portfolio. The chosen candidate will have a strong aptitude for technology, a professional demeanor, and possess excellent troubleshooting and communications skills. To excel in this role, you should also have strong decision-making skills and an eye for detail.Key Job Activities: Interrogate, Analyse & amend master data in SAP in conjunction with CRM and Salesforce systems. Develop and implement procedures for effective data management. Cleanse customer data to ensure accuracy, consistency, and completeness. Compile & log all daily billing & dunning communication bounce back data & bounce back reports. Contact third party suppliers & other departments to validate billing document outputs from systems. Conduct thorough customer information validation checks by contacting customers directly via direct calling. Assist in the development and implementation of data quality assurance protocols and best practices. Feedback to relevant departments for any incomplete, duplicate & mismatched data. Manage the Direct Debit process to ensure DDs are processed correctly and timely in SAP & Salesforce. Capture, Analyse and report weekly on failed services and driver notes. Prepare, review and upload customer contact and invoice data to our 3rd party debt recovery partners. Review and fix open confirmations errors and work with Sales and Operations to ensure timely resolution. Education: University/college education or equivalent experience Experience (EMEAA): Previous experience in a B2B customer service role Previous experience in managing a high volume / variety of inbound requests and queries. Previous CRM and/or systems experience (SAP) Proficient in MS Office products including Word, Excel, Access, and Power Point Proficient with computer systems and SAP/Database Strong organisational and people skills Excellent business communication skills required. Excellent collaboration skills required. Must be accountable and be able to work with minimal supervision to fully resolve customer queries. Proficiency in basic math and accounting skills Certifications and/or Licenses:Benefits:Stericycle offers you: Contributory Pension SchemeLife InsuranceCycle to Work SchemeAccess to SteriCares, our employee support fundStericycle University – Our online library of self-development & learningAnnual performance related pay review.Referral Scheme (Earn by introducing people in your network to the Stericycle family)Flu voucherEye Test voucherAnd more…The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.