Tenancy Enforcement Lead

About the role of Tenancy Enforcement Lead

This role will be based in Chalk Hill, Wembley

We are seeking an ambitious, confident, and assertive individual with practical Anti-Social Behaviour and housing experience, who will contribute towards creating a positive impact to the way we provide our service to our customers. With your main officein Wembley but you will be expected to cover cases across North

• West London, Hertfordshire as well as Berkshire and Oxfordshire.

Building strong partnerships with external organisations such as the Police, Local Stakeholders, Council Community Safety teams and our tenancy fraud investigators will also be a key element of your role and you will be expected to develop a strong networkof support in your areas.

You will be responsible leading investigations into tenancy fraud and managing high level ASB cases across our general needs, leasehold, and Care & Support homes. You will need to know how to gather evidence effectively, prepare witness statements and legalpacks for court cases as well as attending ASB evictions. Making this role challenging yet rewarding

You will also support our Local Housing Managers with regular reviews of their ASB cases and assist them with supporting victims and helping customers to sustain their tenancies.

What you will need to succeed

• Have extensive practical experience in Anti-Social Behaviour, ASB case management, as well as a good working knowledge of ASB legislation and the tools used to tackle ASB in a social housing settingand be able to deal calmly in challenging situations.
• An understanding and knowledge of housing/social housing including complex case work
• You will have to be concise and have an eye for the detail especially when it comes to gathering evidence and preparing witness statements.
• Being able to have honest and open conversations in sensitive situations is a necessity as you deal with issues such as tenancy fraud, supporting victims and tackling perpetrators of ASB.

To meet our commitment to providing safe, high quality services to our customers we will complete an basic background check with the Disclosure and Barring service. Once an offer of employment is made. A new check will be completed every three years.

Training on the role

There is ongoing training provided due to nature of the role to ensure your skills and knowledge are always up to date with current situation. But it is highly beneficial if you have some previous experience in dealing with complex casework, gathering evidence,and going to Court.

What we give you in return

• 28 days annual leave plus 8 bank holidays (pro rata for part time)
• An additional 'beliefs day’ once a year for you take an extra a day off on the day of your choosing
• 2 yearly volunteering days
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs
• Tenancy deposit - interest free loan to help with rental deposits
• Access to extensive training
• Colleague virtual social platform