Customer Service Assistant

  • Bushey
  • Burton Bolton Eamp; Rose Recruitment Services Limited

Customer Service Assistant

Bushey, Hertfordshire

£18,250 + Pension + Parking

A helpful Customer Service Assistant is required by this innovative local Company, you will be joining a friendly team of people in a role which guarantees lots of variety.

Some of your duties will include :

  • Assisting with the customer service function and ensuring a high level of service is provided at all times
  • Answering incoming telephone calls, establishing customer requirements and recommending suitable products
  • Inputting customer orders onto computer system and tracking progress through to successful delivery
  • Following up on completed orders to ensure customer is 100% satisfied with the service provided
  • Investigating any complaints and ensuring a resolution is found in a friendly and prompt manner
  • Maintaining computerised customer database system and updating information held when necessary