Service Desk Manager

6 month contract role

£450 per day

Hybrid working with 2 days in office in South Lanarkshire

We are seeking a highly organized and proactive Service Desk Manager to join our team on a 6 month contract basis. In this role, you will be responsible for managing and leading a team of service desk technicians, ensuring that all customer inquiries andtechnical issues are promptly addressed and resolved.

Responsibilities :

Manage and lead a team of service desk technicians
Ensure that all customer inquiries and technical issues are promptly addressed and resolved
Monitor and report on team performance and SLAs
Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
Work closely with other IT teams to troubleshoot and resolve complex technical issues
Provide training and support to service desk technicians as needed

Requirements :

Proven experience as a Service Desk Manager or similar role
Strong technical background, with experience in troubleshooting hardware and software issues
Excellent customer service skills and ability to communicate effectively with non-technical users
Ability to work in a hybrid environment, with the ability to work both in the office and remotely
Strong leadership and management skills, with the ability to motivate and guide a team

Apply now

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