Service Desk Engineer

  • ilkley

Exclusive Opportunity - Service Desk Engineer - Ilkley - Hybrid Working - £27k We are looking for a highly motivated and experienced Service Desk Engineer to join a unique organisation within the financial industry. You will be able to handle complex technical queries and issues within SLA, working alongside the Infrastructure Team oncore system issues. You will be confident providing 2nd and 3rd line support in the key technologies we use. Tech Requirements;

  • VMware
  • Hyper-V
  • Windows Server
  • Azure
  • Office 365 Responsibilities;
  • To handle complex technical queries and issues within SLA, working alongside the Infrastructure Team on core system issue.
  • To work independently on assigned projects through to completion and train other team members on those new technologies.
  • To liaise with the heads of department to understand their IT requirements and resolve any specific issues they might have.
  • To attend the departmental technology workshops and aid the departmental technology champions in implementing technical solutions for their challenges.
  • To troubleshoot IT issues as requested by the Team Leader or Infrastructure Manager.