Service Delivery Executive

  • Corsham
  • Ashley James Group

We're partnered with the UK's fastest growing Datacentre operators - nationally recognised as the best employer for staff satisfaction, on-the-job training, transparent career progression planning and salary packages.



Please ensure you read the below overview and requirements for this employment opportunity completely.

All employees receive an annual bonus for contributing to the team's success!


About the Role:


As a Service Delivery Executive, you will be the first point of contact for our customers, providing timely and effective technical support.


Your role is crucial in ensuring that general queries and IT issues are resolved promptly, and service requests are handled efficiently. You will work closely with other IT teams to troubleshoot problems, escalate issues, and maintain high standards of service delivery.


The Offer:


  • Starting salary of £28,050 + annual bonus (up to 30%).
  • Best-in-class training and progression opportunities.
  • Work/life balance - day shift only (9am - 5:30pm).
  • Supported by an expert leadership team.
  • Hybrid role with HQ in Corsham.


Responsibilities:


  • Provide first-line technical support via phone, email, and in person, ensuring all issues are logged and tracked in the service management system.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Escalate complex problems to second-line support or specialist teams, ensuring timely resolution and communication with the end-user.
  • Maintain an up-to-date knowledge by documenting procedures and common issues.
  • Monitor and manage service desk tickets, ensuring SLAs are met and incidents are prioritised effectively.
  • Provide excellent customer service, maintaining professionalism and empathy in all interactions.
  • Identify recurring issues and suggest improvements to reduce incident frequency and enhance service delivery.


What we're looking for:


  • Proactive problem solving skills and ‘can do’ attitude.
  • Self-motivation and passion for excellent customer service.
  • Strong interpersonal skills with a clear, professional and confident telephone manner.
  • A proven track record of achieving outstanding customer satisfaction levels.
  • The ability to work independently and as part of a wider team.
  • Calm and measured approach when under pressure.
Apply now

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