.. automotive / motor trade is highly desirable. Benefits : Along with a competitive salary, we offer an outstanding benefits package, including discretionary annual bonus and 33 days holiday (Inc English bank/public holidays) - plus an extra day for your birthday. At Cazoo we are passionate about well .. read more
Job Summary :
- Salary : £22,000 - £24,000 (Depending on experience)
- Location :821 Tyburn Rd, Birmingham B24 9NY
- Hours :40 Hours p/week - 5 days out of 7 MON - SUN *ROTA
ROTA: 08:00-17:00 (Early) OR 09:00-18:00 (Late) MON-FRI / 08:30-17:30 SAT / 10:00-18:00 SUN / Day off midweek when working SAT or SUN
The successful person will be a pivotal member of the service team, who bridges the gap between workshop and the customer, as well as actively supporting the Service Manager in organising and communicating the flow of work to all parties involved in theprocess.
The Cazoo Service Department is best described as one big family, who support, develop, and achieve as a unit. There has also never been a better time to join Cazoo, as we pioneer the way people buy, finance or subscribe their cars online across the UK andmainland Europe.
If you want to work in one of our sleek and modern Customer Collection Centres, with excellent training and career progression opportunities, where everyone is valued, then keep reading...
What you'll be doing :
- Working proactively with customers, colleagues, and external parties throughout the servicing and repair process.
- Ensuring all scheduled appointments are made in a timely manner and suited to our customer's needs.
- Actively supporting and continually improving efficiencies within the service department.
- Efficiently ordering and logging consumables and parts, and processing returns.
- Building strong, ongoing relationships with customers.
- Administering warranty claims.
Key skills and experience :
- Vehicle diagnosis and repair knowledge across multiple brands and makes of vehicles.
- Previous experience working in a high-volume, customer-focused environment.
- Experience with garage management systems.
- Understanding of MOT test standards.
- A Full driving licence is required.
Desirable Experience :
- Previous exposure working within a similar Service Advisor, Workshop Controller, or Vehicle Technician role within the automotive / motor trade is highly desirable.
Benefits : Along with a competitive salary, we offer an outstanding benefits package, including discretionary annual bonus and 33 days holiday (Inc English bank/public holidays) - plus an extra day for your birthday. At Cazoo we are passionate about well being as suchwe provide an annual wellness fund and are partnered with a leading healthcare provider. We also offer up to a 5% salary matched pension scheme.
We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.