Events Manager

Job DescriptionTo receive all event enquiries and make initial contact with the client.To meet with the client at the hotel in order to discuss the event, how Pale Hall can meet the requirement and conduct a show round.To communicate promptly with the client throughout (within 48 hours), providing rates, prices and all necessary information to enable decisions to be made.To be flexible in your availability to meet and correspond with the client as often as necessary.To liaise with the General Manager, the Head Chef and the individual heads of department as to the type of event, the extent of the service that the hotel can realistically provide and additional amenities and activities that can be accommodated on site.To liaise with external contractors and service providers on behalf of the client.To liaise closely with the Head Chef and the Sommelier or Bar Manager in terms of the food and beverage offering. To be familiar with the common food allergens and be confident in discussing menus to meet particular dietary requirements.To produce a detailed event sheet for each occasion with extensive details to ensure that nothing is overlooked and all client expectations are met.To create and develop a portfolio of suppliers and service providers for events at the hotel, negotiating favourable prices and building successful relationships. To liaise with suppliers regarding possible sponsorship in appropriate circumstances.To maintain a positive relationship with the Gwynedd Council Registrars for civil ceremonies.To prepare and submit contracts to the client when necessary, arrange payment of deposits and staged prepayment where applicable.To be present at each event as often as possible to provide continuity and reassurance to the client.To follow up promptly with each client at an appropriate interval after each event to ensure full satisfaction, obtain feedback and note any recommendations for improvement.To actively promote and market Pale Hall as an events venue on a national basis, representing the hotel through media and platforms of an appropriate standard and in liaison with the hotel’s nominated associates.To play an active role in the hotel’s promotional activities, and make a valued contribution to the updating and ongoing refreshment of the hotel website.To build relationships with the member representatives at Relais & Chateaux and POB Hotels to ensure that Pale Hall maintains a high profile in promotional activities.To take responsibility for Pale Hall’s social media visibility, with daily posts to capture and maintain interest in the hotel activities.To be fully conversant with the packages, incentives and menus promoted by the hotel on a continual basis, including the components, presentation and delivery of each dish within the restaurants. To anticipate demand and expectation wherever possible and to promote the hotel services and facilities to maximise sales opportunities and revenue and enhance the guest experience.To actively participate in the maximisation of hotel revenue.To assist the team in achieving a consistently high standard of performance and continuous improvement of staff skills and attitude.To display a positive, willing and professional attitude at all times.QualificationsTo be motivated and well organised with a keen eye for the smallest detail, to be creative and able to use initiative to achieve the required result. To demonstrate the highest standards of grooming and personal presentation at all times. To have the character and communication skills to engage confidently with hotel guests, clients and colleagues at all levels. To maintain an enthusiastic and flexible attitude towards the role and a commitment to providing the best possible experience.Additional InformationFull time permanent contract at £32,000 to £35,000 per annum.Meals on dutyOnsite parkingGenerous employee discountsThis is a full time permanent position, five days over seven, Monday to Sunday.