Medical Administrator

Medical Administrator

Do you have previous General Practice experience?

Can you work in a busy fast past demanding environment within a team of skilled multi taskers dealing with patients, doctors, nurses, and other staff?

Are you a skilled multitasker, who can remain calm under pressure, whilst providing outstanding customer service?

If yes, we are looking to recruit a Medical Administrator, to work at our busy GP Practice based in Coventry.

25-30 hours per week, on a rota shift system covering the hours between 08.00am and 18.30pm.

• General Practice experience
• Excellent IT Skills
• Excellent communication skills, both verbal and written
• Professional "can do" attitude
• Experience in EMIS Web & Docman
• Flexible to cover holidays, sickness and possible odd weekends

About us

We have a team of 1 GP Partner, 4 Salaried GP's, 2 ANP’s, 2 HCAs and a team of receptionists and admin staff.

Job Title: Medical Administrator

Reporting to: Practice Manager

Duties : The post holder will be responsible for maintaining our practice website, in house television monitors, and social media platforms.

Be a key member of staff in the delivery of our QOF and IIF campaigns.

The post holder will be responsible for adding all clinical rotas to our clinical system in a timely manner.

To ensure our clinical correspondence is produced accurately and sent in a timely manner using all current forms of general practice software, Emis, Docman, NHS mail, Accurx, E-referrals etc. This involves clinical admin duties including workflow, clinical coding and summarising.

Deal with general patient enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.

Act on clinician’s requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)

Covering colleagues’ holiday and sick cover as required.

Record actions taken in patient record where appropriate or in accordance with practice protocols.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice growth and change.

Premises : We are based in the CV2 area of Coventry, in brand new innovative & modern, purpose built premises.

Confidentiality : While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

A Disclosure and Barring Service (DBS) check (previously CRB checks) will be undertaken as a matter of course.

Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, m