Station Representatives

Job Introduction Saga is Britain’s most experienced specialist Cruise Operator exclusively for holidaymakers who are aged 50 years and over. Saga Cruises comprises Ocean Cruising, with two purpose-built ocean cruise ships, and River Cruising, also with two purpose-built river cruise ships and further itineraries available on charter ships. We provide a boutique experience on board all our vessels where it is our mission to exceed guest expectations and provide Exceptional Experiences Every Day.

Our employees will be able to provide an excellent level of service and able to gain customer confidence through knowledge and a genuine concern for their wellbeing and enjoyment of their holiday.

And right now we are looking for Station Representatives to join our Cruise Operational Team.

Within the role of St Pancras Representative, you will be responsible for the smooth embarkation and disembarkation of our guests ensuring they have a trouble-free journey. You will need to possess a professional approach to maintain and reflect an incredibly high standard of service and customer care.

This active role does involve long periods of standing and involves working outside, sometimes in inclement weather.

This role is based at St Pancras Train Station. Please note this role is flexible in terms of hours, on average, 1-2 days work per week Mon-Sun (between the hours of 0600-2030) with potentially more during busy periods, though this is not guaranteed.

If this sounds like the role for you, please get in touch today.

Main Responsibilities

• Your prime duty is one of customer care. It is implicit throughout your employment that you will act honestly and in good faith at all times, in the interest of the Company, both in taking care of and caring for its guests:

• Meet and greet at St Pancras on arrival and departure.

• Assisting guests with transfer arrangements, onward travel and any problems they may encounter.

• Assistance with baggage handling facilities.

• Report writing.

• Expense accounting.

• Liaising with the head office team.

• Customer service experience

• Experience within the travel industry.

• Ability to work as part of a team and independently

• Decision making skills

• Flexible approach to work

• Excellent communication skills

• Excellent customer service skills

• Excellent administration and organisational skills

• Approachable

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy - Always aware of others.
• Curiosity - Always asking why.
• Collaboration - Always one team, the Saga team!

About The Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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