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Level 3 Technician
A little about Our Client
Our Client is part of the Assurant group of companies. Assurant is a leading global provider of protection programmes that help customers look after their technology. In Europe alone, they protect more than 22 million mobile devices through their insuranceschemes on behalf of many leading High Street brands, offering rapid repairs and replacements when customers need their support.
Working for our Client you’ll be based from one of their prestigious stores, located conveniently in highstreets across the country. Being their brand ambassador, you’ll be on the front line of ensuring their customers get a 5-star service...
.. literally!
They have 5* reviews across all independent platforms such as: TrustPilot
And were one of the first in the industry to offer a lifetime guarantee on iPhone screen replacements.
Their attention to detail and quality assurance is unparalleled.
Let’s look at the benefits of joining this fabulous Company
Not only are they a successful and growing business, but most of all, they are a great and friendly team. Their people are important to them and they want you to develop, progress and move through your career there. You will be supported as you become aBrand Ambassador!
In addition, you will also receive;
- 28 days holiday
- 50% off repairs and store purchases
- Performance Bonuses
- Regular team bonding
- Opportunities for progression & Development
- Excellent Training and Coaching
- Company Pension
Your Induction & Training Plan
It’s important to this Company, that you have the best start to your new career. Therefore, you’ll spend the first 2 weeks shadowing another team member, so you’ll get to see exactly what a day in the life of an expert looks like here!
All about your responsibilities
- To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.
- Create a culture of exceptional customer service through an efficient and high quality repair service at all times.
- Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
- Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.
- Follow directions from the Store head technician as they lead the technical team throughout trading.
- Serve customers.
All about you and the experience you need.
- Responsibilities include but are not limited to disassembly, repair & assembly of all types of jobs booked in such as Desktop PCs, Laptops, Tablets, Smartphones, Gaming Consoles, etc. PCB fault finding and repair on all types of devices
- Ideally 2+ years repairing computers.
- Level 3 repair experience is required
- Energetic and proactive with an excellent customer focus
- Positive, can-do and friendly persona
- Experience of working in a fast-paced environment
Salary
25-30k
Hours
5 days per week on a rota, Monday - Sunday