Ward Clerk- Ward 17

Ward Clerk Ward 17 Glenfield Hospital.

Full time - 37.5hrs per week

We are looking for enthusiastic, committed and patient focused person to join the teams within our busy and friendly ward

Previous experience of working with the public would be an advantage. The post holder should be able to communicate well with a variety of people, remaining courteous at all times and especially when dealing with patients and their relatives.

Duties will include meeting and greeting patients and visitors to the area, answering telephone enquiries, ensuring notes are available and general administrative duties.

For further information please contact Sian Lewington, Ward Manager 01162583315 or Sally Weston, Matron (07977197542)

To Support the ward staff and senior clerical staff in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

Produce temporary files for patients admitted onto the ward

Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward

Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked

Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department

Ensure patient labels are attached to every document within the patient file

Complete front sheets for the notes showing dates of admissions and discharges

Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly

Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 14,500 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust : (leicestershospitals.nhs.uk)

Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them

To be able to organise time effectively

The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives

To be able to remain calm under pressure

The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service