Improvement and Delivery Support Officer

Job summary An exciting opportunity has arisen to join the East of England Bedfordshire, Luton & Milton Keynes (BLMK) and Suffolk & North East Essex (SNEE) System Coordination Teams as an Agenda for Change Band 5 Improvement and Delivery Support Officer. The successful candidate for this role will be highly organised, proactive and looking for an opportunity to develop their skills and experience in a fast-paced environment. The System Coordination Teams are each aligned with an ICS in the East of England to ensure the development of sound working relationships and excellent knowledge of progress, challenges and risks. This role is an essential and integral post within the regional Operations and System Support Directorate will be support portfolio areas such as Elective Care, Urgent and Emergency Care, Diagnostic and Cancer performance. There will be opportunity for the successful individual to become involved in project work aligned to the portfolio areas to ensure growth and personal development. The successful candidate will be an individual who is resourceful, enthusiastic, possesses the ability to communicate effectively, is able to prioritise their own workload, has excellent time management skills and can handle information confidentially. Main duties of the job The post holder will be a key member of the team and key aspects of the role are as follows: To work as part of a dynamic team in delivering an effective service, supporting managers and staff and working alongside Integrated Care Boards (ICBs) and Providers as part of a system, assuring performance and delivery.Act as a contact point for teams, dealing with and responding effectively to complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.Organise and manage documentation for meetings and events, including preparation of agendas and minutes of meetings, tracking actions and timeframes as appropriate. Ensure the team have been briefed and have the required documentation for all meetings/events. Provide effective diary management for the team, ensuring that appointments are planned and coordinated, and run to schedule. Use independent judgement to prioritise the high level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences and responsibilities. Organise and plan meetings and events as directed, including sending invitations, booking venues, making travel arrangements, providing relevant papers and material. Provide high quality support to ensure they are managed and delivered effectively. About us The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.Making the NHS a great place to work, where our people can make a difference and achieve their potential.Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate careOptimising the use of digital technology, research, and innovationDelivering value for money. If you would like to know more or require further information, please visitColleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. Job description Job responsibilities Support team members to understand and coordinate their individual priorities and work requirements. Support the management of activities, gathering information, updating documentation and undertaking enquiries as necessary for the activities lead. To support the development of detailed data reports in order to manage and monitor benefits realisation of delivery. Tracking the progress and ensuring that the intended benefits are achieved with outcomes maximised. Understand, highlight and document activities risks, issues and actions, ensuring early identification and proactive mitigation where possible, and ensuring concerns are escalated promptly. Be required to communicate complex, sensitive information with a range of staff internally and externally across the organisation. Support the recruitment process within the Operations Directorate, ensuring all the relevant forms are actioned. Be required to work effectively under pressure, while still meeting deadlines. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out! Person Specification Qualifications Essential Educated to a diploma level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Training Essential Committed to personal and professional development. Knowledge and Experience Essential Experience of business support with team management of inbox, calendar and diary management for meetings Knowledge of the current NHS structures and relationships between NHS England, ICBs and Provider Trusts. Skills, capabilities and attributes Essential Ability to work to own initiative and organise own workload with minimal supervision, working to tight and often changing timescales Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations. Ability to extract data into presentable format to enable wider discussions. Values and behaviours Essential Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.