Lotus Expert

ROLE OBJECTIVES The key responsibilities and key accountabilities of the role.

As a Lotus Expert, you provide each customer with simple, insightful advice and deliver friendly, personalised experiences that re-assures them throughout their purchase journey.

You quickly assist customers with queries, by displaying expert knowledge explaining everything simply with energy and passion.

After understanding their needs, you offer personalised solutions to help guide them through to their purchase.

You are patient, you stay conscious of customers time demands and with style, speed, and skill make each touch-point personal and memorable.

KNOWLEDGE Consider experiences, any formal qualifications genuinely necessary or key areas of knowledge

• Retail experience or hospitality/customer focused environment
• Experience of working in Automotive is not a pre-requisite, just a desire to provide the very best customer service.
• Knowledge of what is required to deliver an exceptional customer experience
• Knowledge of customer buying behaviour

KEY BEHAVIOURS Consider which of our guiding principles are practically relevant and also any role specific behaviours

• Credible, trustworthy and respectful
• Committed, dedicated and passionate
• Results oriented - driving a high performing customer centric culture
• Inclusive of others, strong Emotional Intelligence
• Able to see from multiple viewpoints
• Confident and articulate
• Understand the customer buying journey displaying excellence in every interaction
• Effective decision maker being intuitive to the needs of the customer

5 DAYS A WEEK, MONDAY TO FRIDAY AND EVERY SATURDAY WITH A LIEU DAY IN THE WEEK

Salary : £30,000.00 per year

Benefits :

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bristol, BS10 7TT: reliably commute or plan to relocate before starting work (required)

Education :

• GCSE or equivalent (preferred)

Experience :

• customer service: 1 year (preferred)

Reference ID: LotusBristol