Property Claims Handler

Job Profile An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders. You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you. Duties: Manage the claims process with a customer focusBe at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)End to end handling of claims domestic & commercial policies within defined delegated authority limits and processesAct as the Insurer, taking incoming first notification of losses direct from the customerValidating policy coverTriage customers claims for validation and proactively manage the customer journey throughout the claims lifecycleNegotiate settlementsThe role is fast-paced, telephone biased where you will support the wider physical and virtual teams Key responsibilities: Register all new claims accuratelyProactively manage a caseload of losses, setting customer expectationsAssist with enquiries, liaising both verbally and writtenWork closely with the team, providing support/assistance when requiredWork to achieve all KPI’s and deliver a first-class serviceManage complaintsUndertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.Identification of Fraud and Recoveries Applicant Requirements Enjoy working in a fast-paced environmentA team player who is a good listener, empathetic and good at turning negative situations into positivesProperty Claims Handling experience (Buildings & Contents)Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companiesExceptional communication skills, both verbal and writtenThrive in a customer focused targeted environmentBe supportive and proactiveAlways looking to progress and develop your skills