Patient Access Officer Self Pay & Reporting

This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.

Location :The Lister Hospital

Contract :Permanent & full time - varied shifts between a mix of early or late shifts (7:30 am - 8 pm)

Salary :£23,000-£25,000 per annum dependent on skills & experience

Employment Package : We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

About the Role

We have an exciting opportunity for a Patient Access Officer to be part of the Self Pay & Reporting team.

As a Patient Access Officer, you will provide a comprehensive range of administrative services to patients, consultants and other third parties that will assist in promoting the successful management of all aspects of the patient pathway whilst in houseand discharged including any follow up queries.

Your duties asa Patient Access Officer - Self Pay & Reporting team will include providing accurate Self Pay quotations to patients, consultants and other third parties.

Duties include but are not limited to :

• To understand and promote all available services on offer from The Lister Hospital.
• To be able to provide verbal and written self-pay quotations for all services at The Lister Hospital.
• To produce self-pay quotes, ensuring all enquiries are responded to within 24 hours of receipt (72 hours for complex enquiries)
• Accurately record all quotations
• To manage unbilled revenue, shortfalls and patient administration reports
• To audit all patient accounts post discharge, to ensure all charges have been captured.
• To work through on hold accounts making sure queries are answered and accounts are all actioned and off hold within 30 days

Ideally we are looking for someone with :

• Previous Administrative experience is essential, ideally private
• Computer literacy
• Good general level of education
• Excellent spoken and written English
• Knowledge of relevant hospital policies and procedures
• Excellent communication skills

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

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