.. training to ensure your upkeep of skills and knowledge Benefits Free DBS : Retail Discounts (Blue Light Card) : Employee Health and Wellbeing Service : .. Full-time, Part-time, Permanent Salary : £** per hour Benefits : Company pension Employee discount Health & wellbeing programme Store discount Schedule: .. read more
Job Description - QEF Pharmacy Counter Assistant
Responsibilities
Front Counter
- Serving the customer takes priority over every task. Be alert and focused on acknowledging and serving the customer as soon as they approach the counter.
- When the customer presents to the counter leave your task, serve the customer and then return to what you were doing.
- Answer the Pharmacy Counter telephone and main Dispensary telephone when free and when there are no customers waiting to be served.
- Let the Pharmacy Counter /Dispensary telephone ring if you are serving a customer. If you are serving a customer it will be the responsibility of another member of the Pharmacy team to answer the telephone.
- If you are dealing with a customer on the telephone it will be the responsibility of another member of the Pharmacy team to serve a customer at the counter.
- Answer the back door. Only answer back door if there are no customers at counter and you are not dealing with a customer on the telephone.
- Ensure the external door to the Consultation room is kept locked at all times
Selling Medicines to the Public
- All sales and advice must be carried out under the supervision of the Responsible Pharmacist.
- The Medicines Counter Assistant must use the WWHAM questions whenever possible and appropriate.
- The Medicines Counter Assistant must demonstrate a competency and understanding of the legal and ethical standards when selling medicines and providing advice to the public.
- Demonstrate competency when providing advice to the public and making appropriate recommendations for the sale of ‘Over the Counter’ medicines.
Using the Datasym POS Till Register
- Demonstrate competency in the use of the till for every type of transactions.
- Resolve any issues and maintain accurate records to facilitate the daily reconciliation of the till drawer by the dispensary team.
- Cash up the till register on a daily basis using the till reconciliation summary sheet and forward the takings to the Cashier office
- Update the OTC and private sales daily total on the QEF KPI recording sheet
Using the TMS Prescription Tracking System
- Demonstrate competency in use of the Prescription Tracking system
- Resolve any issues with logging on and display
Booking in scripts
- Place the prescriptions in the appropriate coloured basket and then pass though the hatch to the dispensary team.
Request for a Prescription
- All medicines must be checked and handed out to the patient or representative by a Pharmacist and/or delegated to a member of the dispensary team.
- If you are unable to find a dispensed prescription and have looked under the counter and at the back of the Pharmacy put a note with the patients name and date of birth in a clear basket on top of the pile in the hatch area.
Filling Prescriptions
- File all completed prescriptions in the appropriate location (including Chemocare prescriptions)
- Enter the details of all Private Prescriptions in the Private Prescription book
Waste Returns
- Follow the QE Facilities Pharmacy SOP when a customer comes to counter with medication for return and disposal.
- Empty the waste contents into the green waste medication returns box and ask the customer if the waste contains any CD’s, sharps. Put in consultation room to empty at a convenient time.
- Place the waste in the appropriate store waste bin.
Post
- Direct post to appropriate member of the Pharmacy team
- Open general Pharmacy correspondence and pass to Pharmacy Manager/Pharmacist
- Forward ‘Order and Invoices’ to Procurement Assistant
- Forward ‘Private and Confidential’ Post to Pharmacy Manager
Shop and Counter Products
- Ensure the counter stock is always ‘faced up’ and presentable
- Ensure the stock on the shelves is date checked every month
- Ensure the shelves are dusted and cleaned on a regular basis
- Add shop stock orders to the QEFS ward stock list and inform the Procurement Assistant
Not Collected Medication
- Remove all medication and IOU medication dispensed from the front counter shelves if not collected after 7 days and put on back shelf in the dispensary. Check the patients with IOU medication have been contacted.
- Regularly sort through the medication on the back shelf and phone patients with medication older than 28 days. Annotate with initials and date contacted. If still not collected after a further 7 days pass to the Responsible Pharmacist who will assess if the stock is appropriate to be returned to stock
Viewpoint Customer Satisfaction Questionnaire
- Encourage and direct patients to provide a response on the Viewpoint counter tablet
End of Month
- End of month filing of scripts in marked bags using the labels. To be archived in QEF Pharmacy storage.
Training and Development
- Undertake the appropriate training and demonstrate competency in all tasks.
- Work with Pharmacy Manager to identify your individual training needs and establish a Personal Development Plan.
**Read and understood