.. Semi-Senior Accountant required. .. read more
We are looking for an experienced Sales and Customer Service Advisor to join our team at Land Rover in Salisbury. You will be interacting with our valued customers at the time they collect their new vehicle from the showroom. Working within our own defined targets, we require an individual with a high degree of hands-on, customer care experience, preferably gained in a retail environment.
The Opportunity : As a Sales and Customer Service Advisor, you will:
- Coordinate the handover process for all new and used vehicles ensuring all paperwork is completed prior to the vehicle being collected;
- Liaise with customers to confirm their handover appointment and keeping them up to date with the progress of their order;
- Check orders and ensuring any accessories are fitted by the Service department ahead of collection;
- Provide a comprehensive explanation of the car’s features and assisting with the set up of any internal systems if requested;
- Carry out follow up calls with customers and responding to any queries once the customer has taken ownership of the vehicle; and
- Ensure all customer feedback is captured and reported to the Brand Management Team.
The Rewards : As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Life Insurance;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You :
- A ‘Customer First’ focus and philosophy;
- Excellent communication and organisational skills;
- Computer literacy with accurate administration skills;
- The ability to demonstrate you are adaptable, with an excellent ability to build rapport and communicate with our customers; and
- A full driving licence.
The Company : Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.