Customer Service Advisor - Work From Home

  • Gateshead
  • The Recruitment Source

We’re recruiting for Customer Service Advisors to earn £20,319 per annum.

Customer Service Advisor benefits :

  • On-line recruitment process, with potential job offer within 24 hours and fully paid training.
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
  • Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
  • Life Assurance Cover & Pension Scheme.
  • Length of Service and monthly recognition awards.
  • Opportunities for career development and progression.

Customer Service Advisor role :

  • A typical day will see you working in a lively & vibrant environment.
  • You will start your day signing into your systems, making sure you are ready for the day ahead.
  • As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers.
  • You will will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
  • You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

Customer Service Advisor pay : £20,319 per annum. This is a work from home role.

Job Types : Full-time, Permanent

Salary : £20,319.00 per year

Benefits :

  • Work from home

Ability to commute/relocate:

  • Gateshead: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have access to a laptop or PC?

Work authorisation:

  • United Kingdom (required)

Work Location: In person