Overnight Call Handler

Communications Hub

Overnight Call handler - 52 annualised hours with availability of additional hours

Band 2

The role involves answering and processing telephone calls for the Urgent Primary Care services.

We want to hear from people who have a flexible approach to work and feel they can meet the challenge of working within this dynamic environment.

For an informal discussion, please contact Martine Randall on 01443 444078

To receive and process calls for the overnight urgent primary care service.

To undertake any administrative duties as required for the functioning of the overnight urgent primary care service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values :

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

• Promptly answer calls from patients, carers, staff, professionals or other agencies in an articulate and professional manner to facilitate the efficient running of services.
• To record precise demographic patient details using correct spelling and terminology to ensure the correct maintenance of services databases. To complete patient contact details on the relevant database using the correct codings and timings to ensure the appropriate information is available for the collection of statistics.
• To liaise with a range of staff depending on the service being delivered. This may include nurses, doctors, drivers, receptionists to ensure safe passage of patient information, both technologically, on paper and verbally.
• To remain flexible at all times when covering the call handling service.
• To deal with patients and members of the public in a confident and courteous manner answering any queries they may have.
• With other staff to oversee all premises to ensure that necessary security and Health and Safety standards as required by the Health Board are met.
• Occasionally to take on other tasks, when reasonably asked to do so by senior personnel.