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Job Introduction We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.
The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs.
Main responsibilities
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Providing seamless guest management on behalf of the clients, including the active welcoming of all employees and guests into the building, hosting, and escorting of guests when required
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Taking ownership of the reception areas and performing administration duties when required
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When on client floors, meeting all guests at the lift lobby/ reception areas and escorting to their meeting rooms
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Performing room checks, ensuring high levels of cleanliness are achieved and that all rooms have the correct branded items
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Working closely with all other service providers, contractors, and the corporate services team
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Performing cross-departmental shifts with central reservations as required
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Managing the booking process for the UK sites via the booking platform
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Assisting with training new joiners
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Adhering to all site procedures and standards
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Share our Rapport values : Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together :
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Be energetic, proactive, with great attention to detail, can-do attitude and ambition to learn and grow
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Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
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Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do
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Embrace change, lead by example, and empower others through a consistently positive approach
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Have a desire to be part of a winning team, where you can truly make a difference
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Have excellent communication skills, written and verbal
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Display excellent personal presentation and interpersonal skills
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Have experience in customer service, preferably in a corporate/ 5* luxury hotel environment/ premium airlines
About The Company Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies