Customer Experience Assistant or Executive -Elite Exhibitions (Based in Hove)

We are on a mission... To be the most dynamic global B2B events and communities business.  At our core, we have unwavering faith in our workforce. Our entrepreneurial and empowered teams are dedicated to perpetual evolution of their brands, shaping leading engagement in their respective industries. We firmly believe that great people are the architects of extraordinary events. Our commitment to you...  When you step into life at CloserStill, you embrace a mantra that resonates through every aspect of our work: "Great events by great people." It's a promise of growth and a testament to the vibrant, innovative spirit that defines our team. We celebrate excellence and champion the personal and professional development of every individual. Our commitment to you includes targeted training, mentoring from seasoned professionals, and clear paths for career progression. With a culture built on ownership, empathy, and determination, we empower you to shape your future and contribute to our collective success. Join us, where every day is a new opportunity to excel and innovate.   We are committed to Diversity & Inclusion We are who we are [and we like it that way.] We are committed to making CloserStill Media a safe, inclusive, and collaborative workplace where our colleagues are encouraged to be true to themselves. We are a global and multicultural business and we strive to create a diverse and inclusive environment where our colleagues can grow and develop no matter who they are and where they work. WHO WE ARE: At Elite Exhibitions, we believe the future of B2B events and networking lies in creating like-minded and engaged global communities. These communities thrive by communicating and collecting through both in-person and digital events throughout the year. Our mission is to become the leading platform for networking and knowledge sharing in every industry we serve. We are seeking passionate and innovative individuals to join our team and help us achieve this vision. If you are driven by the prospect of connecting people, fostering industry growth, and creating impactful experiences,we want to hear from you. Be part of our journey to revolutionize the B2B landscape and shape the future of professional networking and knowledge exchange.   WHO WE ARE LOOKING FOR: Elite Exhibitions are seeking a dedicated and detail-oriented Customer Experience Assistant/Executive to join our dynamic team. The ideal candidate is passionate about providing outstanding customer service, efficiently resolving enquiries, and continuously enhancing the customer journey. In this role, you will work closely with the Customer Experience Manager, Operations, Marketing, and Audience Engagement teams to ensure our customers' needs are met promptly and effectively. You will support our entire portfolio of events and products including Cruise Ship Interiors Design Expo Americas, Cruise Ship Interiors Design Expo Europe, CSI+ Membership Platform, Sustainable Design Summit, and Hotel & Resort Design South. This position is perfect for someone organised and outgoing looking for a career in an environment that encourages a flexible and innovative approach to event organising.   THE ROLE: Assist customers via phone, email, online chat, or in person  Arrange and carry out onboarding calls welcoming our customers and guiding them on how to make the most of their participation in our events/products  Assist with the organisation of events both online and in-person  Promote our customers via social media  Work with the marketing team to populate customer newsletters promoting new products and offerings Maintaining customer records, including contact information Drafting and sending customer communications, such as emails, updates and surveys Work with the Customer Experience Manager to report essential customer insights and trends to the wider team  Provide support to the operations team where needed ABOUT YOU:  Must be able to read/write/speak English fluently Previous customer service or administrative experience Strong communication skills, both written and verbal  Excellent interpersonal skills and a customer-centric mindset  Detail-oriented with strong organisational abilities  Ability to work in a fast-paced environment and handle multiple tasks simultaneously Nice to have:  Experience using customer service software and CRM systems, ideally HubSpot  Experience working in large-scale events & exhibitions either B2B or B2C Experience using LinkedIn and social media We do not offer sponsorship for this role CloserStill Media reserves the right to request a DBS or credit check should the role require it. DIVERSITY AND INCLUSION: CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.  We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.