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Night Supervisor - Formby Hall Golf Resort and Spa
We are looking an exceptional Night Supervisor to join our Team.
Who are we?
Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape.
Why us?
You will be joining the company at a very exciting time as we have recently secured planning permission for a state-of-the-art extension, including over 70 new bedrooms, a brand-new spa building along with an innovative Club House.
We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels.
Key responsibilities
To ensure that you follow all Brand Standards that are in place.
To ensure that excellent customer service is given at all times to support driving customer service levels.
To attend to guest requirements as and when necessary.
To assist guests with their luggage as and when necessary.
To run errands as and when needed
To ensure that conference rooms are laid out as instructed in a timely and efficient manner.
To ensure that the reception desk and area are kept clean and tidy.
Public Area cleaning as and when required
Act as Fire Officer and respond quickly and efficiently should alarm sound
To ensure effective communication with the housekeeping team regarding guests, room status reports and VIP’s who may require additional products.
To liaise with Front of House Manager and other Heads of Departments as and when necessary to provide the best possible service to guests.
Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing.
To run the night audit through the PMS system and to balance the daily business.
Benefits :
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Night shift
Education :
- A-Level or equivalent (preferred)
Experience :
- Opera (PMS): 1 year (preferred)
Work Location: In person