Client Account Managers - North Acton

As a Client Accounts Manager, you are responsible for managing the financial accounts for the landlords and tenants of a portfolio of properties. From the initial landlords’ terms, to processing new deals and receiving and paying invoices you provide a trusted service to our clients. Location: North Acton Salary: £25,000-£28,000 subject to experience Key Responsibilities - Process tenant rent payments to landlords and deal with payment issues or queries from landlords or tenants. - Process contractor payments. - Deal with account queries from landlords, tenants, and contractors. - Receive invoices and block management communication and sort and scan as necessary. - Preparing invoices as required. - Reconciliation of Clients Accounts. - Processing and paying tenants deposit refunds. - Producing landlord and tenant statements as required. - Chasing of rent, starting rent insurance claims, and managing legal evictions. - Managing the utilities for the properties and paying bills due in the landlord’s name for vacant periods. - Recharging communal utility bills to the tenants. - Processing landlords’ terms and conditions and ensuring landlords are correctly set up. - Ensuring landlords non-resident landlord status is correctly listed. - Assist internal departments with client account queries. - Bank Reconciliation. Skills - Knowledge of IT systems such as Microsoft Word, Excel, and Outlook. - Knowledge of the property industry an advantage. - Strong communication and interpersonal skills. - Trustworthy and genuine persona. - Able to work in a fast-paced and stressful environment. - Excellent communicator, verbally, written, and face to face, with a smart, cheerful, and professional appearance. - Strong time management skills and ability to prioritise work.