.. The position as a SHEQ Advisor will involve working on various utility projects. .. read more
Do you have contact centre experience, enjoy interacting with others and delivering great customer service? Are you looking for a role that offers remote flexible working?
Package :£20,000 salary with excellent benefits including 23 holiday days (plus your birthday off), a health care cash plan and pet insurance discounts.
Hours and Rota :Full Time & Part Time hours available, no weekends required.
Full Time : 37.5 hours per week, Monday - Friday between the hours of 9am - 5pm.
Part Time : Minimum of 22.5 hours per week across Monday - Wednesday, between the hours of 9am - 5pm. Must also be available for Full Time training during the 4 week induction and training programme.
Start Date : 22nd August
Our Amesbury office has recently re-opened so there will be the opportunity to work from home, be office based, or split your time between home and office.
What we look for in you as a Customer Service Agent
- As you’ll be working to KPI’s, experience working within a targeted contact centre would be an advantage
- Our customer experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service. Often, you’ll be supporting our customers when their pet is injured or unwell, empathy and professionalism are required as is a high level of resilience
- Within this busy role you’ll need to be organised, motivated, resourceful with good attention to detail and the ability to work at pace
- We have several different teams that support our customers and business and are keen to see our employees progress so an appetite to learn and develop is important to us
- Able to easily work from home with a quiet space and good internet connection
What you'll get up to as a Customer Service Agent
To give you an idea what to expect, you'll be:
- Taking inbound calls from our existing customers providing friendly first line assistance with routine enquiries such as how to claim, policy cover, changes to customer details and payment queries.
- Working within a busy and at times challenging role so you'll take multitasking and working independently in your stride
- Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries
What Animal Friends is all about!
Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, with over 450 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.
A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated over £6.6 million. And we are passionate about the support we provide to our customers helping them care for their pets.
Benefits of working with Animal Friends
We recognise that your hard work shouldn't come without its perks, so here's a little list of some of the things you can expect to get from us:
- 23 days annual leave plus bank holidays and we give you your birthday off
- 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
- We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and a health care cash plan
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you'll be working within a courageous, passionate and kind-hearted team
Please note all our interviews are taking place via Teams or Zoom.-
- As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. ** Phone Agent | Contact Centre | Call Centre | Customer Support | Client Support | Insurance_