Administration Support

To deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available. Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required. Registering patients on CAMIS & ensuring all patient details are up to date and correct. Assist with referrals, adding referrals to CAMIS & booking appointments Assist with ensuring the relevant databases and patient information systems are up to date. Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required. Provide general administrative services including photocopying, filing, faxing and other office routines. Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary. Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible. Receive and sort daily post, date stamp and distribute as appropriate. Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required. Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises. Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.