Retail Customer Service Representative

People don’t just come here to place bets. They come for the experience.

And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home.

If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep you motivated.

What this role is about

• Welcoming customers with a friendly face
• Taking their bets and assisting with queries
• Showing customers how to use betting terminals
• Getting to know your customers to champion safer gambling at all times
• Supporting managers with shop displays and opening/closing

Why do it

• Hours_. We’ve a range of full and part-time hours on offer.
• Salary_. We pay the National Living Wage as a minimum, not just to people over 25. What’s more, there’s the opportunity to earn a quarterly performance bonus too.
• Holiday_. On top of a 28-day holiday allowance, you’ll get a paid day off for your birthday.
• Pension plan_. We’ll match your pension contributions to 4%.
• Staff discounts._ When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Who we are

With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966.

We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.

Internally this is known as a Customer Experience Assistant.

• The recruitment process will include an online assessment _
• exercise _
• from HireVue and an interview stage._#LI-DNI