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Fitness Instructors - Birchwood Park Golf Club - Wilmington, DartfordFull Time Main Duties: The delivery of excellent service at all times to ensure customer satisfaction and maximise retention of members. To conduct a variety of operational duties involved in the smooth functioning of the facility. Responsibilities: Customer Care Consult new members on their health and fitness goals and design an appropriate programme. Instruct them on the equipment, ensuring they are exercising safely and effectively. Be responsible for the ongoing care of your own members. Review their progress and change their programme at required intervals. Follow up non-attendees to encourage more regular participation. Come up with/be involved with new ideas to promote members motivation and retention. Gym Floor Cover Maintain a presence on the gym floors, both cardiovascular and resistance. Remain approachable and visible at all times. When appropriate, chat to members while they are working out. Monitor and correct exercise intensity and techniques. Operations Be responsible for opening and closing the club when on shift and undertake any duties required in the process. Ensure the presentation, cleanliness and hygiene of the club is maintained to a high standard at all times. Complies with BGL personnel policies and procedures and health and safety procedures To undertake any further duties as requested by the management Our Values: We expect all our staff to strive to: Maintain open and honest communication with our customers, both internal and external, at all times. Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society. Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife. Support each other in everything we do, recognised and develop each individuals potential. Take complete ownership of their own actions and have pride in what they do. Deliver to our customer’s consistent high levels of service, quality and value in everything we do Look for alternatives to what we do seeking out and exploiting natural resources. What you can expect from us: Use of facilities Free Golf, mini golf and use of the driving range at any of our clubs. Guest Rate available for family to use the golf course and driving range if accompanied by staff member. Free room-hire at any of our sites when purchasing food and beverages from the site. 50% Discount on Health Club Membership. Retail Staff discount on retail purchases in any of our Golf Retail Shops: Trade price + 10% + VAT. The Perks – access to a savings portal for travel, fashion, entertainment, insurance, technology, food & drink Food and Drink Complimentary meal on shifts of more than 6 hours. Tea, coffee and squash on duty. 30% discount on food and beverages at any of our sites for you and up to 10 guests if you are present. Family Friendly Enhanced Maternity Benefit after 2 years’ service. Enhanced Paternity Pay. Health Ride to Work Scheme. Dental scheme available at a beneficial rate with a choice of cover. Contribution toward eye test and new glasses every 2 years. Employee Assistance Programme (EAP) to support your wellbeing. Training and Development Personal Development Plan and support. Apprenticeship training. The BGL Academy with hundreds of courses and videos that you can access for your professional and personal development. Recognition and Reward Employee of the quarter prize. Employee of the year prize. Long service awards. Extended holiday entitlement for long service. All of this at a beautiful work location with free car parking (Please Note: conditions may apply to above)