Post Office Counter Manager

Job Description What being a Post Office Counter Manager is all about:Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customersGetting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and StoreEnsuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirementsGuiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivityWorking closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statementSupporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary proceduresWhat our Post Office Team would love to see:Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactionsExperience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accountsPrevious experience of working to and achieving stretching targets within tight budgetsAbility to coach and mentor the team to improve performanceExperience of proactively leading from the front, getting stuck in, and helping your team on the shop floorHow we reward our teams:We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management - days including bank holidays) and employee discounts (up to %), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. About Us:WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. Format of Business High Street Store Shift Pattern Flexible - Not Including Nights Position Type Permanent Hours / Week Full Time / Part Time Full Time Salary Up To £, Country UK Post Code BR3 1EW Function / Region High Street Post Office Counter Manager | WHSMith Careers