Maintenance Coordinator - Newcastle upon Tyne, England

  • Newcastle upon Tyne
  • Ritz Recruitment
VS6949AMaintenance Coordinator - Student Accommodation NewcastleSalary: £30,000 to £35,000 plus a discretionary bonus of up to 20% Hours: 9:00 till 18:00 Monday to Friday, (required to work some weekends, with time off in lieu)My client is a dynamic and growing property company, based in the centre of Newcastle with a large portfolio of quality properties. Now seeking a skilled and experienced individual to join the team as a maintenance coordinator.You will be required to ensure the smooth running of operation and maintenance of the property portfolio within your region, and for scheduling maintenance and compliance jobs with internal teams and external contractors.Key responsibilities Oversee all maintenance activities and to manage the maintenance operatives within the region.Ensure that their properties are safe, well-maintained and compliant with all relevant regulationsPrioritise and schedule reactive and pro-active maintenance to deliver service SLAsAddress and resolve escalated issues & complaints in a timely & efficient mannerUse your own technical knowledge and work with the wider team to assess the most appropriate internal or external contractor or solution to achieve service levels requiredPlan compliance certification and remedial work as requiredAssist with regular inspections of properties to identify maintenance needsAct as a key point of contact for tenants regarding maintenance issuesSupport the region with inbound calls from tenants and outbound triaging callsAssist with organisation and management of annual tenant handover process planning and delivery each summerAssist with managing the transition and integration of new acquisitions into the business.Provide input to regular capacity utilisation and cost reviewsMonitor the PPM schedule for both in house staff and contractors, and undertake regular audits of PPMs.Work with the Supplier Management team to ensure Health and Safety compliance is met from contractors.Monitor costs in line with budgets.Participate in process improvement initiatives to deliver improved capacity utilisation and operational efficiencySupport profitability and occupancy across the business during peak periods and team annual leave/absenceCarry out any reasonable request from the senior management team and work flexibly across the organisation as required. Experience & skills We’re ideally looking for an experienced maintenance coordinator, scheduler, property manager or similar. Strong leadership and people management skills.Excellent organisation and time management skills.Committed to providing excellent level of customer service from initial contact through to issue resolution.Strong HMO and/or purpose-built student housing/residential sector experience preferred but not essentialAn organised, structured and pro-active approach.A team player.Highly IT literate and have experience of using an online scheduling system, desired but not essential.Excellent communication skills both written and oral with high levels of accuracy and attention to detail. Requirements: Satisfactory references and a DBS check required.Equipment: Company laptop iPhone & iPad provided