Band 3 Clerical Officer - Diagnostic Imaging

Job summary Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job Providing a high-quality responsive telephone service and dealing with high volumes of telephone calls. This will involve making appointments for patients agreeing dates and times, entering appropriate referrals onto the radiology system, giving appropriate prep instructions as well as dealing with general enquiries or referring calls to the relevant person or department To assist in the organisation and servicing of clinics within radiology. Advise patients as per agreed protocols. Send out appointment and prep sheets after making the appointment. Prepare referrals for verification and/or discussion by consultant radiologists/sonographers Deal with DNA patients according to department protocols. Liaise with medical staff about inpatient appointments and ward visits. To provide a flexible and responsive outpatient appointment service including: Making appointments, where appropriate, when requested electronic orders, by letter, telephone, or the patient's personal attendance. Providing from department protocols any relevant medical and dietary information. Providing reception cover as required About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow link Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification World Class Values Essential World Class Values Education Essential Good standard of written and spoken English Educated to GCE/GCSE or equivalent Experience Essential Working with the public Proven ability to work under pressure Be prepared to work across sites Ability to adapt to different environments and circumstances Desirable NHS Experience Customer Service Experience Skills & aptitude Essential Clear concise verbal and written communication skills Excellent keyboard skills Ability to use initiative Ability to prioritise and organise workload Attention to detail Ability to learn and maintain knowledge Personal Qualities Essential Calm and positive disposition Self motivated Diplomatic Flexible and adaptable Punctual Other Essential Willing to learn Team Player Empathetic Proactive in approach to work