Hotel Receptionist

  • London
  • Pullman London St Pancras

We are looking for a FUN, PASSIONATE & WELCOMING full-time Hotel Receptionist who wants to join a FANTASTIC TEAM at a VIBRANT central London hotel! You will be required to work weekdays and weekends.

Duties :

  • Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
  • Complete a seamless check in and check out service for all our guests
  • Knowledge of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
  • Familiar with the city restaurants and have established contacts with them to provide maximum guest service
  • To act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledge
  • Ensure the correct handling of guest messages, mail and packages
  • To know details of the day’s arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
  • Working with the Duty Manager on a daily basis to best serve our guests
  • Assist in arranging room moves, select appropriate rooms and arrange for luggage to be moved

Benefits :

  • Three Complimentary Bonus Breaks - benefit from a free one or two-day break in another Accor property in the UK each year
  • Pension Scheme
  • Employee benefit card offering discounted rates in Accor Hotels worldwide
  • Free meals on duty
  • Free access to hotel Gym
  • Up to 33 days of annual leave per annum

Salary : £27,256 per annum (£13.44 per hour) + service incentives.

Information on the processing of personal data

Salary : £13.44 per hour

Benefits :

  • Additional leave
  • Canteen
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • On-site gym
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift

Work Location: In person

Apply now

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