Retention Executive

  • Shoreham-by-Sea
  • Focus Group

We are creating a new team to provide a service to clients that are intending to leave us.

The Customer Loyalty Executive will be responsible for contacting customers to establish what issues they are facing and how we may resolve. Ensuring improved customer service and the correct products and services are in use. They will respond to certain moments and requests in a customer journey to maintain loyalty and ultimately reduce the chance of churn whilst increasing the opportunity for customer renewals.

To be successful in this role you will have to have:

  • Proven track record in the delivery of exceptional customer service
  • B2B experience at decision maker level
  • Excellent written and face-to-face communication skills
  • Proven track record of lead generation
  • Ability to plan and run meetings with decision makers
  • Excellent networker, stakeholder management across all areas of Focus up to senior management level
  • Passion for always providing excellent customer service, with experience in relationship building
  • Experience in multitasking and working under pressure.
  • MS Office packages including excel
  • Highly organised

Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of the business. Our people make the difference.

In this business, you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

Salary : £22,000.00-£26,000.00 per year

Additional pay:

  • Performance bonus
  • Yearly bonus

Benefits :

  • Additional leave
  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Flexible schedule
  • Free or subsidised travel
  • Gym membership
  • Life insurance
  • On-site parking
  • Profit sharing
  • Referral programme
  • Sick pay
  • Store discounts
  • Wellness programmes
  • Work from home

Schedule:

  • Monday to Friday
Apply now

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