Administrator

Associate Client Services Administrator

Based; Hove

8 Weeks Temp to Perm

Full-Time

£20,000

Duties & Responsibilities :

• Communicate directly with clients to request raw data
• Send payment memos and submission confirmations to clients
• Prepare data for client managers to check
• Liaise with authorities around the world
• Answer the switchboard, transfer calls and take and forward on messages
• Work with the client manager to ensure compliance
• Help monitor and understand a client's trading activity
• Be part of a team responsible for meeting strict submission deadlines
• Scan, save and send selected post to clients
• Assist with post by translation (online)
• Review and update information on the CRM system
• Carry out ad-hoc admin tasks as required (e.g. completing bank account detail forms, preparing cheque request letters, )

The above list of duties and responsibilities is not exhaustive. Other duties and responsibilities may be requested to be undertaken, commensurate with the level of this role. The employee will be expected to comply with any reasonable request.

Knowledge, Skills and Experience Required Essential:

• Experience of working effectively in an administrative/office-based environment (desirable)
• Solid customer service focus and problem-solving attitude
• Excellent attention to detail and ability to work to tight deadlines in a fast-paced environment
• Methodical, organised and confident working skills
• Strong team working ethic and ability to work collaboratively
• Demonstrated ability to readily follow defined systems, procedures and protocols
• Demonstrated ability to operate Microsoft Office 365 Programs

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