Medical Administrator

GROVE HOUSE SURGERY

JOB DESCRIPTION

Job Title : Medical Administrator

Reporting Manager : Admin Team Leader

Responsible to : The Partners ,Business Manager, Operations Manager, Admin Team Leader

Hours Of Work : TBC

Purpose of Work

You will provide general administrative support to the Doctors, Health Professionals and Practice Management. This will involve general administrative tasks including word processing, electronic filing and communication administration over two sites.

You will liaise with Patients, Hospitals, Agencies and people inside and outside the service. You will represent the surgery at all times in a calm, courteous and efficient manner and demonstrate good customer skills.

Main Duties

1. Processing clinic letters into patient’s records.

2. Processing of incoming breast screening recalls and abnormal screening/coding.

3. Processing Bowel Screening normal and abnormal reports.

4. Processing AAA normal and abnormal Abdominal Aortic Aneurysm letters.

5. Processing Diabetic Retinopathy letters, coding and forwarding for referrals by the Clinical Team.

6. Summarising and coding of new patient records and coding entries.

7. Sending and retrieving new patient records on CAS - our archive storage company.

8. Processing Temporary Residents forms once expired, printing patient summaries for return to PHSE.

9. GP2GP import Degrades, correcting coding errors from importing patient records electronically.

10.Scan correspondence etc. into correct patient electronic records using correct procedures as necessary.

Admin Duties

• Liaising with the Admin Team Leader on daily work targets, providing support and guidance to the Admin team with work demand on a daily basis.
• Providing general assistance to the Practice team Processing post / correspondence received, dealing with urgent requests (e.g. e-consults, deaths etc.), in a timely manner as stated by practice procedures, including electronic and paper items.
• Processing patient screening reviews, composing letters, and making appointments where appropriate.
• Updating patient medical records data when required.
• Answering patient Admin queries either in person or by telephone.

Reception Duties

1. Cover for Reception when advised to help cover Phone calls and Front desk demand.

2. Other Duties

3. Assisting Management in carrying out such duties from time to time which may be required by the Partners.

4. Assist other members of staff when necessary.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health

and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Information governance processes

The practice is registered under the Data Protection Act 1984. The post holder will comply with the Data Protection Act and the Access to Health Records Act and the practice policies regarding information governance at all times. You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data a to a third party. If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact your line manager.

Ensure full and accurate recording in the patient's computerised records.

Maintain confidentiality or information relating to patients, relatives, staff and the practice.

Take necessary precautions when transmitting information.

Complete any other training relevant to the role.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post