Intervention Handler - Insurance

  • Formby
  • Pod People
My client, an insurance company based in Liverpool is recruiting for an Intervention Handler for their motor claims devision of the company. Purpose of the Role: - To effectively handle a portfolio of third party intervention claims, encompassing third party property damage and hire. - Contact all non-fault claimant’s and convert them into our services or offer alternative solutions, in order to reduce indemnity spend. Key Responsibilities: - Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs & hire, where applicable. - Utilise services of our supplier network wherever possible on appropriate claims and ensure instructions are clear. - Ensure potentially fraudulent claims are identified and appropriately referred. - Application of accurate reserving. - Ensure accurate notes are added and updated on our system. - Ensure effective communication to policyholder’s and claimants. - Effective use of diary to minimise claims lifecycle and indemnity spend. Application of Technical Knowledge - Making commercial decisions to reduce our indemnity spend on third party claims - Expertly assess policy indemnity & liability. - Identification of fraud indicators. - Application of reserving philosophy. - Ability to interrogate expert reports to ensure the most economical settlement of the claim. Productivity - Work as a team to contact all non-fault claimants within agreed timescales, consider the validity of each claim presented and converting intervention opportunities into successes. Skills and experience - Persuasive, strong and confident communicator (Verbally & written). - Ability to fact find and analyse information to result in accurate decision making. - Ability to use own initiative to explore all options to achieve the best outcome for the business. - Motivated self-starter. - Ability to work as a team & achieve results together. - Strong customer service skills. - PC literate with excellent administration and processing skills. - Cert CII qualified or working towards, or sound experience in a claims or sales environment. - Proven experience in a claims environment or within a role with transferrable skills. Package: Excellent package, £22-£30k basic salary + 5k peformance related bonus PA