.. Service Coordinator / Engineering Coordinator / Service Administrator required to join a global engineering manufacturer based near Crawley. .. read more
Industry leading training, Excellent support, Benefits, Great team environment, Fantastic opportunity to grow
Company Description : Our office was established in Crawley and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description : Due to continued growth we are looking to recruit a Care Coordinator who will help support the growing team of Care Professionals in delivering outstanding care. This is a demanding and challenging role within our busy office environment, focusing on delivering a working schedule for clients and Care Professionals every week. There are going to be many occasions where you will be faced with multiple requests, and the ability to prioritise and remain calm under pressure is key.
The Role :
- Ensure communications between clients and their teams of Care Professionals are carried out smoothly and efficiently, and ensure required actions and activities are met in a timely manner.
- Liaise between client, Care Professional teams and other third party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients.
- Ensure rota's and schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
- Ensure client care plans are matched to their needs, with same Care Professionals at the same times each week.
- Develop excellent relationships with both clients and Care Professionals so as both enjoy positive experiences from ourselves.
- Work with the recruitment manager to ensure sufficient current and future staffing levels are met
- Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and Care Professionals information onto to the electronic scheduling and monitoring systems.
- Ensure all care plans and other documentation including personnel files are compliant with regulators and internal audit standards.
- Ensure All electronic care notes are audited regularly and that concerns around care needs are picked up and reconciled early.
Qualifications : To be successful at this position you must have the following abilities
Excellent communication skills which include listening and comprehension as well as getting your point across in a clear manner.
The ability to prioritise and execute workflow so that all stakeholder expectations are met in a timely manner.
The ability to multi-task and manage your own time in an efficient manner so that tasks are carried out and messages communicated swiftly and all workflow runs smoothly.
Excellent computer skills are essential and the ability to pick-up and understand new IT software skills is essential.
The ability to work and achieve individual KPI's in a collaborative team environment.
Additional Information : If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.