IT Support Technician Apprenticeship Level 3

  • birchwood park

Vacancy Overview : Working Week : Monday to Friday

Weekly Wage : £14500

Detailed Job Description : IT Support Technician Apprenticeship - Level 3 £14,500 p.a. WA3 6GA Roles and Responsibilities may include:

  • Triage support inquiries
  • Verify support agreements
  • Moderate and administer community forum
  • Create and update support cases
  • Provide general support assistance for all Flexera Products
  • Provide timely responses and regular updates on support cases
  • When the case is unable to be solved within the specified guidelines, escalate for further investigation
  • Properly document support inquiries into the CRM system
  • Provide assistance to other team members
  • Proactively keep management informed of critical customer issues/concerns

Benefits :

  • On-site gym
  • Free car parking
  • Employee referral incentive scheme
  • Private medical/dental insurance
  • Kitchen amenities/fresh fruit in office

Skills Required :

  • Strong interest and exposure to Windows, Linux, and other UNIX operating systems and related software
  • Strong customer orientation and dedication
  • Good communication and interpersonal skills (works well individually and as part of team)
  • Ability to manage multiple tasks
  • Enjoys problem-solving and approaches them analytically and methodically

Personal Qualities :

  • Driven
  • Tech-savvy
  • Committed
  • Willing to learn