.. upgrade, renewal, and delivery of energy efficiency projects, adding value to its clients in a number of ways from high quality contract delivery to provision of funding solutions and technical consultancy services. Services include (but are not limited to): CHP, various low carbon and renewable energy .. read more
Are you an experienced Internal Account Manager with exceptional customer service skills and want to be rewarded and recognised for your outstanding performance?
If you are, you could be exactly what we're looking for.
This role comes with a bonus paid up to 40% of your salary!
Whistl is currently looking for an Internal Account Manager who will be the primary commercial contact for a portfolio of 30-40 customers, with a responsibility to ensure the retention and growth of this customer base.
The ideal candidate will be customer-focused, driven, and someone who thrives in a fast-paced environment.
Key responsibilities of the Internal Account Manager Monitor the day-to-day customer experience for a portfolio of customers, providing regular reports and ensuring agreed service standards are provided and coordinating corrective action as required.
Coordinate the delivery targets within budget to meet the wider requirements of the business.
Review performance to defined contract KPIs and/or agreed service levels and make suggestions or recommendations to improve profitability.
Liaise with implementation, sales, and operations colleagues to ensure coordinated and consistent support for customer queries and/or related processes to support customer retention and satisfaction.
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