Reservations Agent

Freightserve recruitment are looking for an experienced Airline Cargo person for well established GSA based in the Heathrow area.

RESPONSIBILITIES

- Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs & other offices.
• Keeping in-house and airline system up to date, including full data capture.
• Oversee Pre Bookings.
• Managing capacity control and priorities.
• Responding to request for tracking information & post flights.
• Dealing with customer complaints and service issues.
• Provide booking list to GHAs and pre-alert outstations.

SKILLS & EXPERIENCE

• Have outstanding customer service skills and good understanding of the cargo market.
• Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
• Autonomy in the role and capacity management.
• Must be articulate and possess good interpersonal skills.
• Competences in IT programs, strong analytical skills, planning and organisation

HOURS 09:00 - 17:30 Monday to Friday

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.