Hybrid Customer Service Advisor - Fixed Term

Inbound Order Call Handling 40 hours per week, fixed term contract to 6 th December 2024 £24,246.28 per annum + bonus + overtime opportunities About us If you would like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart. We are a leading provider of fashion, footwear and home & garden products tailored for the senior customer market. Damart can be found in the UK, France, Belgium, Switzerland and Luxembourg. Distributing products to over 10 million customers worldwide. We are passionate about our customers and our excellent reputation stems from the key benefits we offer our customers – outstanding value for money, excellent customer service, speedy delivery and comfortable, stylish clothing. When you join us, you’ll be joining a company that’s focused on putting the customer at the heart of everything we do but don’t just take our word for it.  We’re accredited by the Institute of Customer Services and our customer reviews on Trust Pilot rate us as ‘excellent’. What you will do We are currently recruiting for Customer Service Advisor’s to handle orders over the telephone, joining the team to help with our pre-Christmas peak. All the calls are inbound so everyone you speak to wants to engage with us. Once you’ve handled our customer’s order, you’ll promote a special offer too. Who are we looking for? Our team come from various employment backgrounds, but they all have one thing in common. They were all recruited as they demonstrated great communication and listening skills and an ability to build rapport. If you’re naturally warm and friendly, motivated and keen to deliver a great customer experience, this could be the role for you. Our Contact Centre is open from 8am to 8pm every day of the week so we can offer a degree of flexibility. You'll be required to work a Saturday or a Sunday with some 8pm finishes per week. Why Damart? Damart is flourishing and this is in no small part down to our wonderful team that work within Customer Services. We recognise this with a competitive salary, opportunities for overtime paid at a premium rate, a monthly bonus and a 50% colleague discount off our products. Along with that, we’re in a great location for public transport and have lots of free parking as well.  You’ll be working in recently refurbished offices and working from home, should you wish to, 80% of the time (after successful training and support period). We also offer, Tuesday to Thursday, access to our subsidised restaurant too. You’ll receive comprehensive and fully paid training and then you’ll be given ongoing support and coaching by your Team Leader. Benefits Hybrid Working - 1 day on site & 4 days remote (contact centre - after successful training and support period) Colleague Discounts - 50% off all Damart purchases, exclusive perks and discounts at 100's of retailers with Lifeworks Subsidised Onsite Restaurant - Access to our delicious onsite restaurant on a Tuesday - Thursday at our Head Office in Bingley. Stunning Location - Our Head Office is in Bingley, a Market Town in the beautiful Airedale Valley and a 5-minute walk from Bingley train station and Five Rise Locks.