Hotel Leisure Assistant - Odney

We are currently recruiting for a really exciting role for our beautiful Hotel in Cookham, part of the John Lewis Partnership.

Pay The pay range for the roles is £20,545- £23,000 per annum based on working 37.5 hours per week. This is equivalent to £10.50- £11.75 per hour.

What's the role about

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel. Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

• Interacting with guests, sharing product knowledge on drinks and food.
• Taking orders, checking back, and assisting with queries.
• Liaising with the kitchen team to fully understand the menu.
• Development of knowledge of food and wine.
• Clearing down and setting tables.

Measures of success

• Line manager and Partner feedback.
• Guest feedback on delivering a first rate guest

experience.

• Achieve the hotel standard for customer service.
• Hotel Standards rating inspection score.
• Compliance to food safety policy.
• Working behind the bar, serving drinks and taking orders for food.
• Working as part of the events team to deliver the catering element.
• Upselling and recommending foods/drinks where appropriate.
• Resolving guest queries/complaints at the first point of contact.
• Following the opening and closing duties of the operation.
• Upholding all policies and standards of food hygiene.
• Cash handling in accordance with hotel standards.
• Completion of daily and weekly cleaning schedules.
• Correct use of PPE.
• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
• Upselling and recommending foods/drinks where appropriate

Additional Information

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We celebrate diversity and inclusion in the John Lewis Partnership and we are committed to becoming the UK’s most inclusive business, reflecting and connecting with the diverse communities that we serve.

Print off the job description now if you require it. Ensure you have an up-to-date CV.